Support

How do I add a device?

Open the Devices tab and tap the + button. You can scan a barcode, snap the spec label, or enter details manually.

How do maintenance reminders work?

When you add a device with full details, Zentrox suggests a maintenance schedule and notifies you when each task is due.

How do I get help with a device?

From any device, tap “Get help” to start a chat with a real support provider.

Is the home record free?

Yes. You can document your home's equipment, add reminders, and request support without choosing a paid plan.

How do I delete my account?

Go to Profile → Settings → Delete Account. This permanently removes your account and home records.

App is slow or won't load

Close and reopen the app. If the issue persists, check your internet connection or try again in a few minutes.

Not getting notifications

Make sure notifications are enabled in Profile → Settings → Notifications, and that your device has notifications allowed for Zentrox.

Photos won't upload

Check that the app has photo/camera permissions, and that you have a stable internet connection. Try a smaller image if uploads keep failing.

Can't sign in

Use the “Forgot password” link on the login screen to reset your password. If you're still stuck, email us at support@zentroxhome.com.

Still need help?

Email support@zentroxhome.com with your account email and a short description of the issue. Screenshots help us resolve things faster.